SHIPPING & RETURN
CANCELLATIONS AND ORDER MODIFICATIONS
Once an order has been submitted, it cannot be changed or cancelled.START A RETURN OR EXCHANGE
CLAIMS POLICY – DEADLINE
Deadlines for all Refunds, Exchanges
Hess retains the right to extend these deadlines at our sole discretion. Below is the Return and Exchange Policy. For all other claims, contact customer service by calling 84-1633987700. Hours of operation are Monday – Friday 9am-5pm EST. We are closed on Saturdays and Sundays.
RETURNS AND REFUNDS
Eligibility:
Returns for refund are allowable only for Toy Trucks purchased directly from Hess Corporation on our website and telephone order system . All returns must be postmarked by the posted deadline stated above. Hess retains the right to extend these deadlines at our sole discretion.
Requirements:
Proof of purchase from Hess Corporation is required for all returns. Toy Trucks presented for return and refund must be in the original box and in the same condition as received, including batteries. Returns must be processed by customers using the online step-by-step Return and Exchange process, be packaged in a shipping box, and utilize the prepaid, pre-addressed, print-at-home shipping label generated during the process. Any Returns sent back outside of this process will not be honored.
Return Processing Fee:
You will be charged a 5.95$ shipping and processing fee for each Toy Truck returned for refund. This fee will be deducted from your total refund. Any expedited or upgraded shipping that you may have chosen to pay will not be refunded, nor will any phone order service fee if applicable.
Refunds:
Upon receipt of a Toy Truck shipped back for return, we will inspect the merchandise and advise you if there are any discrepancies. Following this inspection, we will notify you via email that we are processing your refund.
Refunds will be applied to the Credit/Debit card or PayPal account used to make the original purchase. You will receive the credit within 21 days from receipt of your return, depending on your card issuer’s policies.
EXCHANGES
We take great care to ensure that all are in proper working order. Each is quality inspected and each feature checked numerous times. However, in the rare instance you receive a damaged or malfunctioning Toy Truck we will replace it free of charge.